Service Improvement Volunteer

Position Type: Volunteer (4 - 8 hours/week) | Start Date: ASAP | Location: Remote

Our Service Improvement team implements changes to our products and services, in consultation with the staff and renters who use them.

This unique volunteering opportunity allows you to combine legal knowledge and user-centred design principles. As part of the team, you can expect to be involved in meaningful & creative work, that has the potential to drastically change how traditional legal services & legal education are delivered.

At Anika Legal, we believe everyone deserves a safe and secure home.

Imagine living in a home that made you sick, having to choose between paying rent or eating, or living in constant fear of becoming homeless. That is the reality for most of the 7 million renters in Australia who are denied a safe home.

Anika Legal is a free, non-profit legal service for renters that empowers renters to thrive in safe homes.

Through casework, innovation and systemic advocacy, we support our clients and fight for a fair housing system so that every renter can live in a safe, secure, affordable home that supports their quality of life.

Anika Legal is committed to building a team that is as diverse as the community we serve.

Our team is better with people from diverse backgrounds and lived experiences who work together to impactfully create access to justice. We believe in fostering an inclusive and equitable workplace for people of all gender identities, sexual orientations, cultural and linguistic backgrounds and abilities. We strongly encourage Aboriginal and Torres Strait Island people, people who are culturally and linguistically diverse, people who are LGBTQIA+, disabled people and people of mature age to apply.

Learn more about how Anika works and the four reasons people want to work at Anika.

Work with our clients and case team to improve our services.

Key responsibilities include:

• Researching areas of law to inform our service delivery & product development strategy
• Developing the practical guides & processes for law students to follow when running cases
• Preparing user-friendly client-facing materials, including precedent advices & letters, and online community legal education materials
• Organising and conducting interviews and focus groups with past and potential users
• Conducting qualitative and quantitative analysis
• Surfacing insights to inform the development of our products and services.

Law students, graduates or lawyers who can communicate effectively & design processes to solve problems

We are looking for volunteers who are:

• Self-motivated, and comfortable working remotely, with limited supervision;
• Comfortable experimenting with new software and systems;
• Analytical and solution-oriented to design processes that can be used repeatedly to solve problems;
• Able to tailor written communication to different audiences; and
• Fast learners with a base of strong interpersonal and problem-solving skills.

One or more of the following skills is desirable (but can be taught whilst volunteering):

• Knowledge of design-thinking methodology;
• Knowledge of user-centered design practise;
• Experience working with data and spreadsheets;
• Experience in conducting interviews and facilitating workshops or focus groups; or
• Visual design skills.

Send us your CV and a little bit about yourself

To apply for this role, fill out this form which will ask you to upload your CV, a cover letter and answer a few questions about yourself. Do not submit your application by email - these will not be considered.

If you have further queries about the role, contact our People & Culture Team. To receive notifications about new positions and updates on what's happening at Anika, you can sign up for our mailing list here.